All packages are shipped with a tracking number, no exceptions. 

By purchasing from Moist Gang, you understand and accept all of our policies.

Processing Times	2-5 business days
Preorders	Timelines and updates are provided on our Preorder Status page. Preorder items are subject to delays/early arrivals.
Customer Responsibilities	Please read more below
Customs/Taxes/VAT	Customers are responsible for paying their country's import regulations and associated fees.

 

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📦Processing Times

The Lil Bear Sprouts 🐻🌱 work hard to get orders out the door within 2-5 business days. If there are any delays due to a Lil Bear Sprout getting hurt or out sick, it could be up to 7 business days. Any delays past 5 business days will be posted here.

📥Processing/Fulfillment Delays: Normal

Last updated: October 2025

🌱Customer Responsibilities

You must contact Moist Gang with any questions or concerns about your order prior to fulfillment. 

It is your responsibility to ensure the proper shipping address is provided at checkout. Please double check that autofill, fast checkout, or other assistance tools use the correct shipping address. Goods are your responsibility once the shipping carrier has delivered. Please ensure the delivery location is appropriately secure and safe for drop off. 

We cannot change the shipping address or provide any information on shipment progress beyond what is available from the tracking number you receive. We are not responsible for lost, damaged, or misdirected packages, although we reserve the right to make a good-faith effort to provide refunds or replacements of affected products at our discretion.